Disney Theatrical Group
New York, NY
US

DESCRIPTION

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you. 

Disney Theatrical Group seeks a Guest Services Manager for our New Amsterdam Theater. As the Guest Services Manager you will work closely with the Senior Theater Manager to supervise operations and provide direction to the front of house staff during performances and any special events.

Responsibilities to include, but not limited to:

• Managing the guest services program to ensure unforgettable guest experiences through unmatched service
• Oversee the daily operation of the New Amsterdam Theater Front of House including: guest services, training, staffing, and payroll. Partner with vendors and suppliers of hospitality services.
• Plan for and ensure that all personnel, facilities and materials are in complete readiness for operation
• Maintain compliance with safety and security protocols
• Partner with the Senior Theater Manager to manage the staffing level by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower to run an efficient operation
• Responsible for the development of theater staff: training, coaching, counsel, and mentoring to increase guest & team member satisfaction
• Create detail reports on each performance including House Reports and Incident/Accident Reports
• Manage and record all Floor Director Reports
• Oversee and manage all special dignitary visits and backstage tours
• Oversee uniforms for staff
• Perform other duties as assigned

Basic Qualifications:

• Candidates must have proven management experience in Theater or Guest Services.
• Experience in people management, planning, fostering teamwork and providing feedback is imperative for this role.
• Detail oriented with excellent communication, organization and conflict resolution skills
• Excellent ability to manage with a leveled approach at all times.
• All applicants must be able to work a fluctuating schedule which may include nights, weekends, and holidays; and enjoy working in a fast-paced environment.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.  

Preferred Qualifications:

• Experience in the theater and/or the entertainment industry preferred.
• Passion for historic theatre preservation and NYC history a plus.

SALARY

$58,100.00 – $75,100.00 per year

APPLY ONLINE

https://www.disneycareers.com/en/job/new-york/guest-services-manager-new-amsterdam-theater/391/72920293824