The Related Companies Hudson Yards
New York, NY
US

DESCRIPTION

ROLE SUMMARY
The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors to Hudson Yards; they set the tone of the experience each customer is going to have as they cross the property’s threshold.

Service, Sales, and Client Development

This role is positioned largely within the Shops and Restaurants of Hudson Yards (20HY) to provide reservation requests for guests, provide information on Master Card for MC cardholders, provide wayfinding for guests, residents, and employees of Hudson Yards campus. This role will utilize an iPad to catalogue restaurant reservations, gift card orders, daily information on campus activity, Edge, Vessel and more. Please note this is a full time position--you will be expected to work 40 hours per week. Full time employment with Related will provide a full health insurance package and benefits.

· Welcome and greet tenants, guests, visitors, and owners to the retail center (20HY)

· Model brand behaviors for coworkers, guests, and tenants.

· Provide exceptional customer service by anticipating needs and remaining focused on the customer.

· Conduct meaningful conversations to uncover tenant and stakeholder organizational reach.

· Make careful note about tenants’ preferences and execute on those.

· Answer questions in story form regarding the buildings, neighborhood, or Hudson Yards development.

· Develop strong relationships with coworkers, owners, and tenants.

· Welcome large groups to the property and speak to the unique role they play.

· Help customers in and out of cabs, Ubers, and/or personal cars and limousines.

· Assist customers with large packages, carts, luggage, etc.

· Provide wayfinding details to guests and visitors.

· Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.

· Share those findings with management to capture in the firm’s CRM.

· Provide bi-weekly/monthly reports on interactions and sales activities.

· Maintain a calm and professional demeanor while under pressure.

Key Role Skill Set

· Superior intentional observation skills.

· Hosting and anticipating guest and tenant needs.

· Strong memory and/or organizational method for tracking customer preferences and names.

· Self-motivating to incorporate changing priorities.

· Exceptional verbal and written communication skills.

· Impeccable phone etiquette.

· Capacity to adapt and overcome challenging situations.

· Build rapport quickly and effectively with customers and colleagues.

· Strong critical thinking skills, particularly around problem solving.

· Ability to continuously improve and seek growth.

· Juggle technology and interpersonal communication seamlessly.

· Planning and organizing for large events.

· Manage large groups of people at events.

· Strong sense of professionalism reflected in daily appearance, posture, and preparedness.

· Effectively incorporate coaching feedback.

Teamwork

· Be aware of the impact their behavior has on others.

· Work as a positive team player to surpass individual and group expectations.

· Collaborate with cleaning staff to ensure the pristine condition of the property.

· Welcome feedback and adapt behaviors as appropriate.

Education and Professional Qualifications

· Possess technological skills to operate Microsoft Office programs and a variety of other platforms.

· Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

· Minimum three years in service and/or sales industry. Preference for bachelor's degree--Hospitality or Entertainment.

DURATION

Nov 25, 2024 -

SALARY

$25.00 – $25.00 per hour

APPLY BY EMAIL

dcdb2f85-f642-43d7-89d8-5227bd63fadd…
^*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.