Chamber Music Society of Lincoln Center
New York, NY
US

DESCRIPTION

The Audience Services Assistant represents the Chamber Music Society of Lincoln Center (CMS) to the public. The primary role of the Assistant is to provide exemplary customer service to CMS ticket buyers in any way possible, while maximizing earned and contributed revenue potentials for the organization. The Assistant will support the Audience Services department with all sales, ticketing, and subscription activities in office and regularly at concerts.

This is a full-time position and reports to the Associate Director, Audience Services.

DUTIES INCLUDE:

• Serve as one of the primary customer-facing team members fulfilling single ticket, subscription, and VIP ticket orders and inquiries via phone, mail, Internet, email, and in person.
• Provide excellent customer service to a wide variety of customers, staff, artists, donors, and VIPs in a friendly, welcoming manner.
• Proactively identify and clearly and calmly address any ticketing issues.
• Maintain a thorough understanding of the CMS season across venues, repertoire, and artists to accurately inform guests with any questions or concerns.
• Maximize ticketing, donations, or other sales in the promotion of CMS activities.

• Ensure data integrity in the ticketing system, including but not limited to data entry protocol, duplicate accounts maintenance, erroneous data, and relationship and attribute data.
• Maintain the Marketing team filing system and continually organize all written and electronic records.

• Provide support as requested for special CMS events such as Cultivation Events and Receptions.
• Maintain detailed records for audience development and supplementary ticketing efforts.
• Stock all CMS brochures/materials at each appropriate venue.
• Other marketing duties, as assigned.

MUST HAVE

• 1-2 years of relevant work experience
• Strong computer skills
• Customer service or retail experience
• Excellent verbal communication skills
• Ability to work in a fast-paced environment with frequent, rapid changes; must have strong problem-solving skills
• High energy and enthusiasm
• Must be able to work nights and weekends, depending upon performance schedule

DESIRABLE BUT NOT REQUIRED

• Knowledge of Tessitura or other CRM software
• Familiarity with classical music repertoire
• Knowledge of Basecamp or other project management software
• Experience with phone sales
• Experience with Point-of-Sale systems, such as Square

KEY INTERACTIONS & WORKING CONDITIONS

The Audience Services Assistant reports to the Associate Director, Audience Services. This position will regularly interact with all members of the Marketing & Communications, Development, Digital Content, Education, Artistic, and Administration teams; the Alice Tully Box Office and Lincoln Center Guest Experience teams; and directly with concertgoers, subscribers, donors, and board members.

The person in this position must be able to remain in a stationary position a majority of the time, occasionally move about inside the office to access file cabinets, office machinery, etc. This person will operate a computer and other office productivity machinery, such as two-way radios, phone, postage machines, ticket and point of sale scanners and equipment, copy machine, and printers. They may also move and lift the CMS Shop equipment weighing up to 50 pounds across campus for various special events needs.

This is an in-office position, working from the Lincoln Center campus.

COMPENSATION & BENEFITS

This is a full-time, non-exempt position, with a salary range of $42,000 to $45,000.

CMS offers competitive compensation that includes an excellent health insurance plan, dental and vision benefits, vacation, paid time off.

HOW TO APPLY

Please submit a resume and cover letter in one PDF to jobs@chambermusicsociety.org with “Audience Services Assistant” in the subject line. Please, no phone calls. We look forward to hearing from you!

The Chamber Music Society of Lincoln Center is an Equal Opportunity Employer and values diversity in its workforce.

SALARY

$42,000.00 – $45,000.00 per year

APPLY BY EMAIL

jobs…
^*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.