New York, NY 10036
Intrepid Museum is looking for a Part-time Visitor Services Ambassador- Box Office to become a vital part of the Visitor Services team. The Visitor Services Ambassador provides the first impression and the last interaction for visiting guests. The Visitor Services Ambassador maintains and ensures each visitor receives the highest level of customer service set forth by museum practices. This position plays a vital role curating a visitor’s experience by attentively listening, expertly guiding and accurately communicating requested information.
The Visitor Services Ambassador will serve as the Museum’s leading representative by demonstrating exceptional customer service skills with a positive attitude and engaging demeanor. By displaying a confident and strong work ethic, the Ambassador will support the entire Visitor Services team as they provide a united enthusiasm for the Museum experience. Their professional and courteous actions will assist the Museum in exceeding the visitor’s expectations.
Responsibilities include but are not limited to:
Supports all areas of the frontline and public spaces of the museum as directed, including general admission ticketing, reception and information, exhibit flow, audio guide operations, group operations, membership and special events.
Qualified candidates will also have a High school diploma or general education degree (GED). High school diploma or general education degree (GED). One (1) year or more of related customer service experience in ticketing, crowd control, admissions and interpretation in an attraction or museum setting. One (1) year or more cash handling experience. Ability and comfort in speaking in public and directing individuals or groups. Ability to express ideas clearly and present information effectively to museum guests. Ability to exhibit good judgement, and be able to resolve guest issues independently. Strong attention to detail and organizational skills with the ability to prioritize. Ability to follow direction and adjust to changing policies and procedures. Ability to memorize historical and technical information. Ability to work a flexible schedule, including holidays, evening and weekends. Fluency in multiple languages a plus.
We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum’s history!
September 13, 2021 -