Guest Services Manager

Guest Services Manager

CATEGORY: Administrative

South Bend Civic Theatre
South Bend, IN 46601


Aaron Nichols

Job Details


Reports To: Office Manager


Employment Status: Part-time hourly position averaging 10-25 hours per week occurring mainly during evenings and weekends.


Responsibilities include:

-- Provide CIVIC patrons with an exceptional experience from arrival to departure in all venues including off-site and outdoor events.

-- Manage the front-of-house duties and staff (ushers, box office, concessions, etc) for all CIVIC performances and all rental events

-- Oversee the safety and security of volunteers, production teams, and patrons during performances and events including accessibility issues and COVID-19 procedures:

-- Design and control patron movement to maintain required physical distancing

-- Ensure masks are worn at all times by patrons and CIVIC front-of-house volunteers

-- Supervise temperature-taking at entry

-- Maintain hand-sanitizing stations throughout the building

-- Wipe down and/or spray high-traffic surfaces at intermission

-- Maintain cleanliness of theatres, lobbies, and bathrooms before, during, and after performances and events

-- Communicate with housekeeping, facility, box-office, and production staff as needed

-- Train front-of-house volunteers on best practice, code of conduct, and emergency action plan

-- Update usher room with current show information, programs, inserts, water, flashlights, etc.  

-- Complete front-of-house reports for each performance/event

-- Assist box office with ticketing issues when applicable

-- Step in as alcohol server as necessary

-- Keep food handling, liquor license, and Amusement and Entertainment permits up to date

-- Oversee concessions, including reconciling cash at end of each event or performance

-- Restock concessions inventory before each performance or event

-- Address patron questions, complaints, and concerns as they arise

-- Be a smiling welcoming face to all who enter the building

Essential Position Requirements:

-- Ability to speak, hear, and see.

-- Proficiency in the English language (proficiency in Spanish is a plus)

-- Ability to stand and walk for long periods of time

-- Ability to reach, bend, stoop, climb up to three flights of stairs, and lift up to 30lbs.

Applicants must be at least 21 years of age. Customer-facing experience such as retail, hospitality, and food service is a plus. The South Bend Civic Theatre is an equal opportunity employer. Black, Indigenous, and People of Color (BIPOC), Asian Americans and Pacific Islanders (AAPI), immigrants, dreamers, women, and LGBTQ+ candidates are encouraged to apply.


June 7, 2021 -





Send e-mail to aaron...

*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.