General Manager

General Manager

CATEGORY: Administrative

Running Subway
New York, NY 10019

Job Details


Job description

Basic Job Functions

Running Subway is seeking a dynamic and experienced General Manager to lead the management, operations, and launch of a high profile, permanent entertainment experience opening in the heart of Times Square. The General Manager will oversee all operations and guest relations efforts, oversee venue systems, hire and lead a staff of full time and part time employees and maintain first class standards for a public entertainment attraction and venue. The candidate will have a sincere commitment to and a deep understanding of the value of operational excellence, outstanding customer service and the importance of driving ticket sales and revenue. This is a leadership role that will be critical in the successful opening of this brand-new attraction. (The name and details of this attraction have not yet been publicly announced, but details will be shared during the interview process).

Specific Duties & Responsibilities

  • Lead a first-class operation of a high-profile public entertainment venue.
  • Instill a culture within the entire venue staff that values customer service excellence and internal collaboration to achieve goals and maintain exceptional employee standards and the physical appearance of venue and attraction.
  • Manage venue to maximize profits and work within budgetary parameters.
  • Direct staff to ensure adherence to all policies and procedures. Oversee all matters concerning personnel, recruitment, hiring and employee performance.
  • Oversee box office operations and revenue management with CFO.
  • Manage all outside vendors and service contracts, maintain a good working relationship with landlord, ensure compliance with all local regulations and government agencies.
  • Manage private events at the venue and oversee related aspects (i.e. obtain and maintain a venue liquor license, build a network of caterers, and other event vendors)


To perform this job successfully, the candidate must be able to perform the above duties at the highest levels. The requirements listed below are representative of the skills and abilities required.

Bachelor’s Degree required.

A fully committed and dedicated leader experienced in customer service and sales support to maximize profitability.

Minimum of five (5) years in a senior management role in a public facility, preferably in the attraction or museum industry

Skilled in emergency procedures and a working knowledge of facility life safety systems [TV1]

Strong communication, organizational, analytical and interpersonal skills required.

Ability to work well with groups and individuals from a wide variety of ethnic, cultural and economic backgrounds.

Working understanding of box office procedures.

Must be available to work a flexible schedule to include nights, weekends and holidays.

Working understanding of building systems; electrical, security, fire, HVAC and IT

Ability to troubleshoot cutting edge attraction technical equipment.

Experience in launching a new attraction or venue a plus

Experience in overseeing special and private events supervising outside hospitality vendors; caterers, special event suppliers, etc.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year


November 1, 2021 -





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