David H. Koch Theater & New York City Ballet
New York, NY 10023
Event Operations Manager
David H. Koch Theater & New York City Ballet Lincoln Center, New York City
The David H. Koch Theater at Lincoln Center opened in April 1964 as the New York State Theater. The Theater was designed by the renowned architect Philip Johnson, built with funds from the State of New York, and given to the City of New York as a home for performing arts organizations. Today, the theater is home to the New York City Ballet as well as a growing number of national and international touring performing arts groups.
The Event Operations Manager is responsible for planning and supervising all front of house operations for the Theater including staffing, event logistics, and day to day performance and event operations. Working closely with other departments, the position is responsible for providing the highest level of service to event attendees, ensuring that all guests enjoy a safe and welcoming experience. The position is responsible for cultivating a positive, friendly and motivational work environment for the Front of House team. The position reports to the DHKT Managing Director.
Major Duties and Responsibilities:
· Fosters and maintains superior customer service goals and objectives.
· Supervises the Front of House Coordinator and part time assistants.
· In collaboration with the Managing Director, creates and modifies House Management policies.
· Assists Managing Director in forecasting and maintaining House Management budget.
· Manages front- of- house operations for public and private events and performances, including solving ticket holder issues and coordinating performance start times between stage management and house management.
· Approves Ushers, Performance Porters and Day Porters weekly time sheets, and payroll submittals.
· Tracks FOH expenses for rental events, creates invoices for same.
· Represents DHKT Management in coordinating event logistics with all users.
· Creates and distributes performance reports for events.
· Maintains knowledge of all fire and emergency evacuation plans.
· Coordinates staffing for security, housekeeping, engineering, food service to ensure functionality and monitors front of house for appropriate staffing, including ushers, housekeeping, intermission bars, coat check, and security.
· Tours the building public spaces daily, noting all facility issues and reporting them to the proper departments.
· Acts as liaison with media/press when media rep. is not present and maintains and distributes press passes.
· Acts as primary source to the public regarding all building and event information which includes fielding complaints and inquiries and facilitating resolution.
· Significant prior experience managing and supervising front of house theater operations.
· Demonstrable experience in providing superior customer service.
· Strong customer service orientation/etiquette and ability to work well with diverse clientele.
· Knowledge of ADA, New York State and City regulations, policies and procedures with regard to safety, security and public assembly.
· Ability to multi-task and work well in a fast-paced environment with strong attention to detail and process.
· Experience managing unionized staff and understanding of collective bargaining agreements preferred.
· Excellent written and verbal communication skills.
· Experience with Microsoft Office software.
· The position requires leadership and management skills and the ability to work as a member of a team supporting others to accomplish goals.
· Ability to attend to numerous projects concurrently; the ability to respond positively, effectively and quickly to continually shifting priorities and needs.
· Ability to communicate effectively with a wide range of persons both within the department and outside of the department.
This is a full-time, salaried, exempt managerial position. Work hours vary according to the performance schedule and will include weekends, holidays and other scheduled work periods as necessary.
Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
While performing the duties of this position, the employee is frequently exposed to:
o Standing for extended periods throughout the day.
o Theater and lobby settings
o Office settings
The physical demands described here are representative of those that must be met by an employee to successfully perform the minimum requirements of this position:
o Regularly requires standing for extended periods of time.
o Requires lifting/carrying up to 25 pounds.
NOTE: New York City Ballet has a vaccine policy that requires all employees to provide proof of vaccination against COVID-19. A medical or religious exemption to this policy may be granted if a reasonable accommodation exists that will enable the employee to perform the essential functions of the job. Exemptions or reasonable accommodations are not guaranteed.
Employment is subject to the completion of due-diligence inquiries, including a background check which will take place after a conditional offer is made.
· A salary to match your experience and qualifications
· A competitive benefits package including health and dental insurance
· Healthcare and Dependent Care Flexible Spending Account Programs
· Generous paid time off policy including holidays, floating holidays/personal days, sick and vacation time
· Strong managerial experience
· Enthusiasm, commitment and a positive attitude
· Superior customer service and problem-solving skills
· Dependability, flexibility and time management skills
· A team-oriented work ethic
Interested, qualified candidates may apply by forwarding their resume and salary requirements to: BalletHR@NYCBallet.com
With “Event Operations Manager” in the subject line.
No Phone Calls, Please.
New York City Ballet is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity or expression, marital status, citizenship status, disability, pregnancy, creed, genetic predisposition or carrier status, military status or veteran status, status as a victim of domestic violence, unemployment status, familial status, sexual violence or stalking victim status, caregiver status, arrest or conviction record to extent required by applicable law, credit history or any other characteristic protected by law.
Statement of Commitment to Diversity, Equity, and Inclusion
New York City Ballet, one of the foremost ballet companies in the world, pursues the highest levels of artistic excellence and innovation. Therefore, we seek to attract, retain, and cultivate the most talented dancers, musicians, designers, stage technicians, and arts administrators. To this end, we are deeply committed to creating and sustaining an organizational culture that values diversity, inclusion, and equity. We are inspired by our founders, George Balanchine and Lincoln Kirstein, who envisioned an authentically American expression of ballet with a company that reflects the rich cultural diversity of this nation. In pursuit of their vision, we are committed to educating, developing, and supporting an organization that embodies diversity in its many forms.
For more information about our commitment to diversity, equity and inclusion, please visit: