Entertainment Ambassador | Playbill

Entertainment Ambassador

CATEGORY: Performer

Great Wolf Lodge
Kansas City, KS

Job Details


Make their FIRST IMPRESSION a memorable one! At Great Wolf Lodge, the Entertainment Ambassador / Character Performer creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads the Great Wolf Lodge kids' activities. As an Entertainment Pack Member, you will ensure our guests have a rewarding and memorable experience that will keep them coming back again and again

Essential Duties & Responsibilities

  • Facilitate and perform all branded experiences consistently according to Family Tradition procedures
  • Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
  • Willingness to perform child-friendly promotional activities on-site and in the community
  • When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
  • Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
  • Distribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at events
  • Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events

Responsible for all aspects of Character Appearances and Entertainment at the property including:


  • Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
  • Perform Wolf Walk, Story Time, and other branded events/experiences
  • Personally interact with Great Wolf Lodge guests


  • Escorts are the 'voice' of the character, you must have the ability and will be expected to converse casually and appropriately with guests
  • All character and escort duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed
  • Responsible for character costume operations including care, cleaning, maintenance, etc.

Basic Qualifications & Skills

  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
  • Proven customer service skills and communication skills; able to read and interpret English language manuals related to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

  • Previous experience in a related fields such as Entertainment, Hospitality, or Education
  • Charismatic, enthusiastic attitude
  • Fun, outgoing personality. Ability to engage guests, children and families in an upbeat, positive manner
  • Strong interpersonal and guest service skills required
  • Demonstrated ability to adhere to guest service and programming procedures and policies
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous as a Character and/or working with children
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Able to sit and/or stand for long periods of time
  • Ability to maintain composure in character suits; including heat and humidity for periods of 30 minutes







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