Box Office Manager

Box Office Manager

CATEGORY: Administrative

Michigan Opera Theatre
Detroit, MI 48226

Job Details


The Box Office Manager oversees both long-term and day-to-day operations of the Box Office, and ensures a hospitable, smooth, and efficient operation. A crucial leader for Michigan Opera Theatre, the Box Office Manager is responsible for programming and monitoring all events in the Tessitura and Ticketmaster ticketing systems, tracking daily sales and deposits, executing and supervising account management and fulfillment, subscription processing and fulfillment, staff management and training, and CPI compliance. This role is highly visible and interacts with sponsors, vendors, clients, and rental clients, including Broadway in Detroit and special event rentals. The Box Office Manager always leads by example and provides the highest level of customer service to all guests, vendors, and clients.

Primary Responsibilities:

·Represent DOH/MOT as a helpful, cheerful, energetic, knowledgeable first point of contact for patrons, donors, board members, and the general public

·Oversee the Box Office staff by scheduling, hiring and training Box Office employees

·Manages complimentary ticket requests, coordination with community partners, donor ticket management, group sales, promo code management, and will call

·Develops the Box Office into an effective sales and promotion force by working with marketing to implement sales promotions, and other initiatives

·Recommend policies and procedures to support high levels of customer service

·Oversee daily deposits and maintain strict oversight of cash handling and reporting to the DOH/MOT Finance Department, and reconciles any discrepancies daily

·Build, edit, and manage all events in all ticket sales platforms

·Create and distribute Box Office sales reports

·Participate in and manage night-of-show rotation

·Works closely with Box Office partners at Broadway in Detroit (BiD) to coordinate ticketing for BiD performances at the Detroit Opera House

·Works closely with Opera House event managers and rental clients to coordinate ticketing for rental events at the Detroit Opera House

·Maintain high levels of customer service as well as continued maintenance and education on product to help meet budgeted goals

·Occasional telemarketing functions as necessary

·Responsible for sales, distribution, seating, and processing of tickets

·Manage patron complaints and concerns, assuring each patron a timely and thoughtful response. Maintain records of customer service issues and their resolution

·Manage all Box Office incoming and outgoing mailings, including tickets and season subscription packets


·Minimum of 2 years Box Office management or equivalent experience

·Bachelor’s degree or equivalent combination of education and experience

·Proven history of high levels of customer service

·Must be able to work in a fast-paced environment providing a positive outlook

·Must enjoy working with the public 

·Strong leadership, organizational, and problem-solving skills

·High-level knowledge of Tessitura preferred

·Knowledge of Ticketmaster preferred

·Proficient in Microsoft Office Suite

·Ability to work nights and weekends, congruent with a performing arts center’s performance schedule

·Highly accurate cash management skills required

·Prior knowledge of Opera not required, but the ability to learn about a season’s productions and sell them to patrons is a must

Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Position Reports to:            Director of Marketing and Communications

Classification status:           Full-time


Compensation is commensurate with the duties and responsibilities of this position. Application Process:

To apply for this position in confidence, please send resume and cover letter to: Applications may be addressed to Nancy Mims, Director of H.R.

Please view the full job description on Michigan Opera Theatre’s website: Auditions and Employment - Michigan Opera Theatre

Michigan Opera Theatre is an Equal Opportunity Employer.  We value diversity in our workforce.



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