Sheen Center for Thought and Culture
New York, NY
US

CONTACT NAME

Teresa Bayer

DESCRIPTION

The Sheen Center Box Office Manager (now through May) will serve as a key player on the Sheen Center front of house team. This detail-oriented individual with AudienceView experience will support the Patron Services Manager at the Sheen Center as the primary ticketing contact for key renters at our venue this spring. Through stellar, prompt service, he or she will ensure that both our clients and patrons have a singular experience with our venue. This is a part-time, short-term position, with the opportunity to extend past May depending on Sheen Center needs and employee success.

As the Box Office Manager at the Sheen Center, you will:

Ticketing:
>>manage sales including including comp ticket requests, allocations, group sales, etc. for large scale rental clients

Communication:
>>Calmly and confidently interface directly with rental clients who are using our box office services, as well as Sheen Center patrons, ensuring we are providing both with an equitable, first class customer experience
>>Handle special requests from the Patron Services Manager, renter, and other key stakeholders in a timely manner.

Technology & reporting:
>>Adeptly navigate Audienceview Professional Ticketing Platform, Airtable, and our our additional booking systems (i.e. Goldstar, TDF).
>>Support Patron Services Manager with weekly ticketing reporting documents to client and internal teams.

During a performance, you will:
>>Have a working knowledge of The Sheen Center’s performances, policies, and services.
>>Arrive 2 hours before performance start time to manage any final bookings, print tickets/attendance lists, and set up scanners/manual check-in before house opens
>>Perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, and monitoring all inquiries from patrons.
>>Communicate with all Sheen Center and/or Client Staff, to ensure the best experience for the audience.
>>Monitor and reconcile all cash box and donation boxes at the end of shift in conjunction with one other Sheen Center staff.
>>If necessary, be available for 30-45 minutes after a performance ends to receive online donations and sell discounted tickets to patrons on their way out

Qualifications:
>>Experience with AudienceView Professional
>>Excellent customer service, communication skills & phone etiquette
>>Strong attention to detail
>>Accurate keyboarding skills
>>Ability to learn and use a variety of technical systems
>>Ability to handle financial transactions and make change
>>Ability to work efficiently with little or no supervision
>>Ability to remain pleasant during challenging situations
>>Some weekend availability

DURATION

Feb 10, 2025 - May 15, 2025

SALARY

$20.00 – $22.00 per hour

APPLY BY EMAIL

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APPLY BY POSTAL SERVICE

18 Bleecker Street
New York, NY 10012