Subscription Associate - Full TIme

Subscription Associate - Full TIme

CATEGORY: Administrative

Paper Mill Playhouse


Anne Pollock

Job Details


Subscriptions Associate


Paper Mill Playhouse, recipient of the 2016 Regional Theatre Tony Award, is in search of a Full-time Subscriptions Associate. Reporting to the Subscriptions Manager, a successful candidate will provide sales support and customer service for subscription theatre patrons. Strong communication skills, PC literacy, and customer service aptitude required.



Responsibilities include (but are not limited to) the following:


·   Staffing the subscription hotline, processing subscription renewal, new acquisition, and single ticket sales.

·   Providing customer service with a friendly and service-oriented demeanor and a positive attitude.

·   Troubleshooting individual customer issues and helping them navigate through proper channels.

·   Providing information on all Paper Mill programming, policies and procedures.

·   Advising guests on how they can participate in our organization as Members or Donors.

·   Processing and filing internal orders from within the organization.

·   Staffing the subscription podium during renewal season.




·   Be able to work well with others in a fast-paced environment.

·   Excellent communication skills.

·   Experience in customer service.

·   Attention to detail.

·   Experience with credit card, cash, and check transactions.

·   Knowledge of Box Office ticketing process, and ticketing software; Tessitura experience is strongly preferred.

·   Bachelor’s Degree or equivalent formal educational experience.

Paper Mill is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants with diverse backgrounds, experiences, and ability are encouraged to apply. This is a full-time position with excellent benefits.


This full-time position includes an excellent benefits package, and a salary which is competitive with industry standards.  All applicants should mail or email a cover letter and resume to Anne Pollock, Paper Mill Playhouse, 22 Brookside Dr. Millburn, NJ  07041,  or fax resume to 973-315-1418. No phone calls please.


September 9, 2019 -





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