Part Time Customer Experience Associate

JOBS

Part Time Customer Experience Associate

FlyCleaners
New York, NY 10016
US

Job Details

CATEGORY

Non-Theatrical

TITLE

Part Time Customer Experience Associate

DESCRIPTION

Summary
We are hiring for customer experience associates at an amazing startup called FlyCleaners and are looking for actors to help build out the team. We find that actors are able to think on their feet and adapt quickly, which makes them perfect for difficult customer situations. Our customers are trusting us with their personal belongings which is why we are searching high and low for the best of the best. You will work directly with our customers in a fast paced environment and will communicate with our FlyGuys and FlyGuides who are out in the field ensuring we are meeting our customer expectations.

Our Team
We are a team of fast movers and thinkers driving a superior experience for our customers. Our team is collaborative, thoughtful, and vocal. The work they do daily and the information they provide to our customers and our team impacts the future of our business and experience for our customers.

Job Responsibilities
Deliver exceptional support through email, phone, and chat.
Approach everything you do with a sense of urgency and impeccable quality ensuring that the customer experience is always our number one focus.
You’re technically savvy and will master all of our internal tools
Communicate! We only get better when we work together.

Requirements
Driven and eager to learn in a fast paced environment.
Eloquent speaking and writing skills. Clear and concise.
A technical wiz
Embodies empathy and has the ability to mesh well with anyone from anywhere
A strong work ethic with a get the job done attitude
Loves solving puzzles leaving no clue behind
Flexible and adaptable both to internal changes and our schedule
2+ yrs Customer Support experience, ideally within Technology, E-commerce or App. although other fields will be considered.
Sense of humor goes a long way with this team!

Good to know
We are located in Manhattan near Madison Sq Park and are moving to a brand new office in the same location, very soon.
Snacks galore in case you need a pick me up
Intermingle with departments throughout the company. They are all just as passionate and hard working as we are!
We offer support to our customers 7 days a week until 10pm and are looking for Part Time candidates to join our team.

About FlyCleaners
Your life is modern, sleek and humming along but when it comes to cleaning your clothes, it's still the same old process. We built FlyCleaners to make your life easier via a few simple swipes of our app. You will gain back your personal time in no time. No more wasting away at the laundromat or rushing home to get to the cleaners just to find they are closed.
Since November of 2014 FlyCleaners has been providing "at your door" service, usually within 30 minutes. Our customers are able to schedule instant pickups and deliveries, set up their preferences, check on the status of their clothes and review their orders all through their smartphone.

To Apply
Send a cover letter or short summary statement, as well as your resume to hallie@flycleaners.com. Thanks and looking forward to learning more about you!

DURATION

April 3, 2017 -

SALARY

commensurate upon experience

HOW TO APPLY

APPLY BY EMAIL

Send e-mail to hallie...