Implementation Specialist


Implementation Specialist

Patron Manager
New York, NY 10019


Cara Hoover

Job Details




Implementation Specialist


Love the arts? Love technology? Then we want you to come work with us at PatronManager!

We’re hiring for a full time implementation specialist to join our growing team.  Our clients are primarily arts and cultural organizations (theatres, orchestras, dance companies, museums) that use our product, PatronManager, to run their business.  We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully.

The implementation specialist is a professional client facing position, responsible for a range of activities designed to achieve a high level of client service and satisfaction during a client’s implementation of PatronManager.  This position requires a high level of independent judgement and decision making throughout the implementation process. The position is primarily responsible for setup and configuration of the PatronManager platform, utilizing a combination of product knowledge, project management skills and critical thinking.

Job responsibilities include:

  • Working as part of a team for setup and configuration of clients’ PatronManager platform

  • Performing setup and customizations of the PatronManager platform specific to each client

  • Building events, seasons, subscriptions, campaigns and more

  • Providing orientation, support and training during initial setup and “go live” dates

  • Creating interactive seating charts for venues (using Inkscape, with a little XML and CSS)

  • Overseeing accurate, timely and successful achievement of milestones through the entire implementation cycle.


  • Excellent organizations and project management skills

  • Detail oriented

  • Excellent written and verbal communication skills

  • Able to communicate technical concepts to non-technical personnel

  • Able to work with people of varied technical backgrounds and management levels

  • A good eye for layout and design, and a high level of comfort learning and using new computer programs.  We care less about your “credentials” than we do about your abilities. Being self-taught is fine!

  • Familiarity with any of the following:

    • HTML

    • CSS

    • XML

    • Any graphics editing software

Bonus points if you have some familiarity with:

  • Inkscape or other SVG editor

  • Salesforce CRM

  • Apex/

  • PatronManager


  • Competitive salary, commensurate with experience and ability

  • Nice company benefits program with health insurance, 401k, life insurance, disability insurance and more

  • Casual work environment in a comfortable office space

Other details:

This is a salaried, full-time position; compensation includes health insurance, 401K and paid vacation benefits.

While we’re based in New York City, our general staff is 50/50 onsite and remote. In fact, the Implementation team is primarily remote staff. So, if you’re the right person, your location doesn’t matter.

To Apply:

If this sounds like a great fit for your skills and personality, write to us and tell us why! Your cover letter should make your case for why we should hire you (specifically!) to do this job (specifically!). Proving you're an awesome, smart, enthusiastic person who loves the arts and loves technology will get you farther than a resume full of experience will.

Send your materials to Mason at jobs [at] using the subject line “Implementation Specialist.”




Send e-mail to 00000163-6a86-d105-a5fb-7adf70e60000...

Blocking belongs
on the stage,
not on websites.

Our website is made possible by
displaying online advertisements to our visitors.

Please consider supporting us by
whitelisting with your ad blocker.
Thank you!