Audience Services Associate

Audience Services Associate

CATEGORY: Administrative

Jacob Burns Film Center

Job Details


The Jacob Burns Film Center seeks part-time, year-round Audience Services Associates to support the operations of our five -screen, independent, art-house cinema. Audience Services Associates are responsible for all audience/customer service associated with ticketing for the theater, including sales, orders, printing of tickets, and membership related questions and concerns.

The Audience Services Associate position is, above all else, rooted in exceptional customer service. We celebrate film as a vehicle for entertainment, education, and inspiration, and we aim for every customer’s visit to be enjoyable and exceptional. Candidates must exhibit and maintain superior customer relations with audience members, visiting artists, special guests, and fellow staff members at all times. 

The position requires a working understanding of ticketing services systems, with knowledge of Tessitura a definite plus. The capability to troubleshoot issues thoroughly and efficiently within the Tessitura system will be crucial, as is the readiness to learn and expand one’s knowledge of the platform and customer service in general.  Excellent math skills and the ability to reconcile cash drawers are strongly preferred. Audience Services Associates will report not only to Theater Management but also to the Membership Department, ensuring that customers enjoy an overall positive experience when purchasing tickets to screenings and resolving ticketing issues.

Audience Services Associates are also expected to carry out any job function that Theater Management and/or the Membership Department deems appropriate and necessary to ensure an exceptional audience experience.

Primary responsibilities:

  • Politely and efficiently assist audience members with their needs related to ticketing and their visitor experience
  • Quickly and efficiently troubleshoot ticketing issues while maintaining JBFC’s high standard for  customer service
  • Maintain open, consistent, and timely communication with theater managers, the Membership Department, co-workers, and audience members
  • Accurately reconcile cash drawers
  • Be punctual and prepared to begin work on time
  • Take initiative to maintain knowledge of current and  upcoming film programming and education courses
  • Other duties as assigned

 Required Qualifications:

 Working knowledge and understanding of ticketing services systems
  • Experience with customer/audience service
  • Ability to stand for long periods of time
  • Ability to multi-task in a fast-paced, customer-facing environment

 Preferred Qualifications:

·         Working knowledge of Tessitura (strongly preferred)

·         Excellent math skills; ability to reconcile cash drawers

 Applicants should demonstrate the following:

 An outgoing personality with an interest and/or love of film
  • An eagerness to learn and expand their knowledge of the Tessitura platform as well as general customer service skills
  • The ability to think quickly on one’s feet while remaining calm in a busy audience services environment
  • Politeness and patience, coupled with the desire to work hard while still having fun

 Salaries are hourly and begin at $15.00/hour

Applicants must be available to work 4 shifts (23-28 hours) per week during operating hours. The theater is open 365 days a year, and night/weekend/holiday availability and flexibility is a must.

Please send resume and cover letter to with “Audience Services Associate 19” in the subject line of your email. No phone calls please.



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