Jacob Burns Film Center
PLEASANTVILLE, NY 10570
The Jacob Burns Film Center seeks part-time, year-round Audience Services Associates to support the operations of our five -screen, independent, art-house cinema. Audience Services Associates are responsible for all audience/customer service associated with ticketing for the theater, including sales, orders, printing of tickets, and membership related questions and concerns.
The Audience Services Associate position is, above all else, rooted in exceptional customer service. We celebrate film as a vehicle for entertainment, education, and inspiration, and we aim for every customer’s visit to be enjoyable and exceptional. Candidates must exhibit and maintain superior customer relations with audience members, visiting artists, special guests, and fellow staff members at all times.
The position requires a working understanding of ticketing services systems, with knowledge of Tessitura a definite plus. The capability to troubleshoot issues thoroughly and efficiently within the Tessitura system will be crucial, as is the readiness to learn and expand one’s knowledge of the platform and customer service in general. Excellent math skills and the ability to reconcile cash drawers are strongly preferred. Audience Services Associates will report not only to Theater Management but also to the Membership Department, ensuring that customers enjoy an overall positive experience when purchasing tickets to screenings and resolving ticketing issues.
Audience Services Associates are also expected to carry out any job function that Theater Management and/or the Membership Department deems appropriate and necessary to ensure an exceptional audience experience.