Assistant Retail Manager

Assistant Retail Manager


Disney Theatrical Group
New York, NY 10036

Job Details


Disney Theatrical Group is currently looking for a motivated and dynamic Assistant Retail Manager. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As Retail Management with Disney on Broadway, you will have the ability to drive sales results through strategic and creative thinking. If you are interested in working in a fast-paced, energetic environment that delivers a consistent Disney experience for team members and guests this is an excellent opportunity for you.

Responsibilities include but not limited to:

Sales and Guest Service
•Assist in management of sales programs to exceed budgeted sales goals at each performance
•Analyze sales trends to create and implement new promotions & incentives to maximize sales and inventory
•Maintain an environment which facilitates guests’ needs and meet and/or exceed their expectation of service
•Work with Retail Manager to develop merchandising displays at theatre merchandise locations to maximize sales
•Create, implement and maintain sales contests to consistent drive sales throughout the year
•Manage guest concerns, suggestions, comments and channel them up to the corporate merchandise team accordingly
•Partner with Senior Retail Manager, Director of Merchandise and other members of the corporate retail team to implement new selling methods and product development

•Work with sales associates to resolve discrepancies with inventory and/or cash.
•Responsible for inventory tracking, reporting and stock maintenance
•Audits of register floats, reports, inventory on a consistent basis at all selling locations
•Assist Retail Manager with overall inventory control and receipt for merchandise being received in/out
•Assist in management of all cash deposits, credit cards and safe funds
•Partner with Merchandise's Senior Finance Analyst to track and monitor all store expenses including freight and labor
•Assist Senior Retail Manager and Retail Manager of reporting & presenting weekly & quarterly sales results

Personnel Development
•Manage all part-time sales associates and senior lead sales associates on a daily, quarterly and annual performance basis
•Assist in the hiring and completion of new hire packages
•Assist with the recruiting and training of new sales associates.
•Assist with the maintenance of sales associates & senior lead sales associates personnel files.
•Create and maintain a positive and safe working environment on a performance basis
•Manage the reward and recognition program for onsite retail staff
•Responsible for sales associates & senior lead sales associates motivation and discipline on a performance basis

•Maintain display kiosks, equipment and materials
•Maintain a solid working relationship with Theatre Management
•All other duties as necessary and/or assigned by the Retail Manager
•All duties that may be required in the absence of the Retail Manager

Basic Qualifications:
The ideal candidates will have 3+ years of retail management experience. All applicants must be able to work a flexible schedule including nights, weekends and holidays. Candidates should be detail oriented team players with superior communication, organization and conflict resolution skills. Theater and entertainment experience/interest is desired but not necessary.

About Disney Theatrical Group:
The Disney Theatrical Group, a division of The Walt Disney Studios, is among the world’s most successful commercial theatre enterprises, producing and licensing live entertainment productions and events around the globe. Its nine Broadway titles, including the current Broadway productions of The Lion King, Aladdin and this year’s Frozen, have been seen by over 160 million theatergoers worldwide. The division also delivers live shows through its license to Feld Entertainment, producer of Disney on Ice and Marvel Universe Live. Additionally, the division licenses full-length and junior and kids adapted titles for regional, school and community theatre productions.



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